Managed Services

Today's enterprises are heavily dependent on IT (both application, platform and hardware infrastructure) for smooth running of their businesses. Enterprise routinely maintain and manage many critical applications such as website and web-based applications, ERP packages, HR applications, Messaging platforms, Development platforms, to name just a few. All these applications require the correct hardware and system software platforms to run and network infrastructure, in order to be delivered to the customer's users - internal and external - to use.

Any disruptions to delivery of these services, either as a result of the hardware failing or the application crashing, virus attacks or network unavailability, can and do cause major losses, both in terms of productivity and revenue. Mandamus's Managed Services Group (MSG) has a various solutions and services to ensure that IT infrastructure - be it application, platform or network - is always available, always on. To this end, Mandamus has invested heavily in people, processes, technologies and facilities, in order provide world-class infrastructure on a completely hosted model, backed up with maximum uptime (more than 99.90%).

Mandamus’s Managed Services Operations Center (MSOC) is a central command center, bringing together people, processes, infrastructure and tools to ensure service delivery & excellence for all services provided by the Managed Services Group. The MSOC is a highly secure facility to manage data security and other aspects of services delivered from the MSOC.

Additionally, Mandamus's MSOC includes world-class, international standards based physical infrastructure with redundant HVAC and advanced fire protection systems. Apart from this Mandamus has also invested heavily in procuring industry standards based IT infrastructure including servers, firewalls, and end computing devices, advanced monitoring & management tools with redundant bandwidth to monitor and manage the customer's IT landscape.